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Quality Customer Service Training with Shropshire Chamber of Commerce
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Quality Customer Service Training with Shropshire Chamber of Commerce

Quality Customer Service Training with Shropshire Chamber of Commerce

3rd February 2011

Quality Customer Service: Defining it, Building it and sustaining it' uses a total quality management approach to improving customer service that is effective at all levels of an organisation.

The course will guide you through the three phases of developing and implementing quality service and concludes by helping you create your own action plan for excellence. The result is a long-term, real world solution to an ongoing business challenge - getting and keeping your customers.

The course content will include:
  • Recognising and meeting customer expectations and demands
  • Evaluating your current customer service vision or creating one where it does not exist
  • Learning how to bond with customers over the telephone, in person and in writing
  • Seeing how to delight customers with products they desire and with the service they cherish
  • Knowing how to satisfy unhappy customers, by handling difficult situations effectively!
  • Creating a specific plan for improving the consistency and the quality of customer service provided by all employees
  • This course is ideal for:
  • Executives who need quality service and need to understand the role they must play in achieving it
  • Managers and supervisors who support front line employees
  • Front line service providers looking for better and faster ways of pleasing their customers

    Location:The course will run from the Training Rooms in Shropshire Chamber of Commerce, Stafford Park 1, Telford, Shropshire, TF3 3BA

    Time:Arrive 9.15am 9.30 am - 4.30pm

    Lunch and Refreshments provided

    Ample free parking

    Published by on 11/01/2011 at 21:17.
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    Quality Customer Service Training with Shropshire Chamber of Commerce
     
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