Quality Customer Service Training with Shropshire Chamber of CommerceQuality Customer Service Training with Shropshire Chamber of Commerce
3rd February 2011
Quality Customer Service: Defining it, Building it and sustaining it' uses a total quality management approach to improving customer service that is effective at all levels of an organisation.
The course will guide you through the three phases of developing and implementing quality service and concludes by helping you create your own action plan for excellence. The result is a long-term, real world solution to an ongoing business challenge - getting and keeping your customers.The course content will include:
Location:The course will run from the Training Rooms in Shropshire Chamber of Commerce, Stafford Park 1, Telford, Shropshire, TF3 3BA
Time:Arrive 9.15am 9.30 am - 4.30pm
Lunch and Refreshments provided
Ample free parking