Quality Customer Service Training with Shropshire Chamber of Commerce

Quality Customer Service Training with Shropshire Chamber of Commerce

3rd February 2011

Quality Customer Service: Defining it, Building it and sustaining it' uses a total quality management approach to improving customer service that is effective at all levels of an organisation.

The course will guide you through the three phases of developing and implementing quality service and concludes by helping you create your own action plan for excellence. The result is a long-term, real world solution to an ongoing business challenge - getting and keeping your customers.

The course content will include:

Recognising and meeting customer expectations and demands

Evaluating your current customer service vision or creating one where it does not exist

Learning how to bond with customers over the telephone, in person and in writing

Seeing how to delight customers with products they desire and with the service they cherish

Knowing how to satisfy unhappy customers, by handling difficult situations effectively!

Creating a specific plan for improving the consistency and the quality of customer service provided by all employees

This course is ideal for:

Executives who need quality service and need to understand the role they must play in achieving it

Managers and supervisors who support front line employees

Front line service providers looking for better and faster ways of pleasing their customers

Location:The course will run from the Training Rooms in Shropshire Chamber of Commerce, Stafford Park 1, Telford, Shropshire, TF3 3BA

Time:Arrive 9.15am 9.30 am - 4.30pm

Lunch and Refreshments provided

Ample free parking

Published by John on 11/01/2011 at 21:17.

Quality Customer Service Training with Shropshire Chamber of Commerce